Elements and Performance Criteria
- Apply knowledge of property management.
- Purpose of property management and relationship with asset management are identified in line with agency practice.
- Roles and responsibilities of government agencies regulating the lease and management of property are identified in relation to agency practice.
- Legislation regulating the lease and management of properties is identified in the context of agency practice.
- Types of tenancies are identified in line with legislation.
- Principles of property management are identified in the context of legislative requirements and agency practice.
- Ethical and conduct standards and key principles of consumer protection, equal employment opportunity and privacy legislation in relation to property management are identified in the context of legislative requirements and agency practice.
- Develop knowledge of property management process.
- Need for demonstrating effective communication strategies in establishing rapport with clients, determining client needs, providing accurate advice, addressing client concerns and dealing with conflict is identified in line with agency practice.
- Listing opportunities are identified and assessed in the context of legislative requirements and agency practice.
- Authority documents and other agency documents for property management are identified in line with legislative requirements and agency practice.
- Strategies for marketing property are identified and assessed in the context of legislative requirements and agency practice.
- Property leasing process is identified in the context of legislative requirements and agency practice.
- Statutory and agency leasing documents are identified, completed and stored in line with legislative requirements and agency practice.
- Procedures for managing leased properties are identified and assessed in line with legislative requirements and agency practice.
- Procedures for terminating leases and vacating leasedproperties are identified in line with legislative requirements and agency practice.
- Statutory and agency documents to terminate a tenancy are identified, completed and stored in line with legislative requirements and agency practice.
- Handle moneys.
- Processes for receiving, recording, lodging and releasing bonds or security deposits are identified in line with legislative requirements and agency practice.
- Processes for receiving, recording, processing and disbursing trust monies are identified in line with legislative requirements and agency practice.
- Processes for preparing and forwarding financial statements to landlord are identified in the context of legislative requirements and agency practice.
- Identify roles and responsibilities of agency personnel in property management.
- Roles and responsibilities of agents in leasing and managing property are identified in line with legislative requirements and agency practice.
- Agent commission and management fees are identified and calculated in compliance with legislative requirements and agency practice.
- Strategies for resolving disputes between landlord and tenant are identified and evaluated in line with legislative requirements and agency practice.
- Effective communication strategies for managing conflicts involving clients are identified and evaluated in line with legislative requirements and agency practice.
- Use key register.